29 James St. Strathroy, ON

Finding Something good in every piece of wood!

We take pride in the thought, care and effort we put into our items and projects so you can be proud of them for years to come.

Keep Going!

Frequently Asked Questions

Here we will try to answer any questions you may have while visiting our website. If there is a question you have that is not shown here, please don't hesitate to message us and ask!  We are happy to help!

1.  Where are you located? - We live in London, Ontario and our workshop is at 29 James St, Strathroy, ON.

2.  Do you ship? - Currently shipping only across Canada

Customers are responsible for shipping costs.  You will be given a quote before it's shipped.

Imagination Created has no control over Canada Post, nor are we responsible for their delays, actions or negligence.  Please keep in mind that Canada Post sets the rates, not shop owners.

Buyer is responsible for providing the correct mailing address. If the customer does not provide correct current shipping address information prior to shipping, seller is not responsible for lost packages.

3.  Do you do delivery & pick up? - Both are available (in Southwestern ON), however, depending on delivery location a small fee will be applied.

4.  What kind of custom creations can you do? - We can do many different things. Send us a message with details or a photo and we'll be happy to talk to you about it and give you a quote. If it's something we can't do, we will let you know.

5.  What are your hours?

Mon - Fri: by appointment

Saturday: 11am - 6pm (at the shop)

Sunday: 12pm - 5pm (at the shop)

Holidays: February 10th - 14th, 2020

6.  Can you personalize creations? - Yes, we certainly can. Message us with the information and we will work with you to make it what you hoped for!

7.  How do I get a quote and/or place an order? - Click here for details

8.  How long does it take for an order? - That depends on what the order is and how busy things are at that time. Some items are more involved & detailed and will take longer.  Pyrography takes longer as it is a slow process and also depends on the details and size of the piece. Outdoor sealed products take a little longer to dry. (It may take longer, but it will last longer also!) You will be given a time frame.

9.  Do you do this full time? - It's full time for Renee and Mark works full time job and spends his weekends at the shop. We are out at the shop during the week as time permits.The goal is this will become full time for everyone! :)

10.  Do you donate items? - Yes, we have certain ones we do yearly and also donate to local events. If you'd like to ask for a donation, click here.